FAQ's

How do I place an order?

Go to www.schoolay.com
Enter your login details (Click the account button at the top right of your screen).
In case you do not have login details, you will have to register yourself on our website.
Schoolay products cannot be purchased without having login details.
Click on the School Store banner from the home page.
Select the school name and enter the passcode shared by the school.
Select the required item,size and quantity for the required class.
Enter the correct delivery address and proceed for the payment
Place your order and check out. Kindly note your order number.

How Do I cancel an order?

Log in to your account on www.Schoolay.com using your username & password
Your order will be displayed on the screen.
Select the ‘cancel’ option and refund is automatically redirected to the respective account
Likewise the order can be edited from the same page

How do I contact customer support?

Please send a query mail to customersupport@schoolay.com with your order number, Student name, class & contact number.
A ticket number will be shared to your mail id for the query with other details.

Exchange:(Optional)

Parent needs to send a mail to customersupport@schoolay.com
Exchange will be facilitated in case of product damage on receipt.
Exchange will be facilitated if the wrong size/product is dispatched from the ordered size.
Post measurements taken by the parent,exchanges will not be possible.

How Do I track my shipment?

Once your uniform order is packed and ready for dispatch, a tracking number will be sent to your registered phone number.
Goto www.delhivery.com and enter the tracking number or airway bill number which is shared by courier.
You get to know about the status of the order.